Update: We’ve gotten quite a few responses, so I’m closing this down for now. After we’ve interviewed some candidates, if we are still looking for someone, I’ll re-open this.
We’ve grown to a size now where every day we get a lot of questions about some of the basics of the site, plus people having trouble logging in or figuring out how to reset their password. We want to provide the best possible customer service experience that we can, but we all have day jobs and other responsibilities that keep us busy, and we’re slowly getting buried.
We need someone to help us answer support tickets, review user feedback, and just generally help Obsidian Portal users who have questions and issues. Can you help us out?
Answer help requests using our support system
Keep an eye on Twitter, Facebook, and Kickstarter for people who are in need of help
Keep an eye on our community forum and give help there when necessary
Good writing skills
Helpful and courteous
Able to navigate a virtual helpdesk system (we use tenderapp.com)
Familiarity with social media
Previous customer service experience a plus
In-depth coding knowledge or Obsidian Portal experience is NOT required.
$10/hr, with an expected commitment of 5-10 hours per week.
Work from home, a coffee shop, or anywhere else you bring your laptop
Extremely flexible schedule! Fit this job in around your other work, whenever you have a spare moment or two
Hang out in a chat room all day with Jerry and Micah passing around links about RPGs and video games and other geeky stuff
How to Apply
Send a resume detailing your customer service background and experience to email@example.com
This is a remote contractor position. You are responsible for providing your own computer, software, equipment, and internet connection.
Call To Arms: Vanguards
We know that the changes coming to Obsidian Portal are going to throw some people’s campaigns through loops. We’ve done our best to not bust up too many things, but unfortunately it’s a reality of the situation. Those who heavily utilize custom CSS are going to have the canvas of their beautiful paintings shifted around a bit.
Because of this we have set a program into place to help assist our community, an elite task force of OP community pros who will stop at nothing to help everyone get their campaigns back into tip-top shape. We’re calling these folks Vanguards, and we’re looking to start recruiting them now! Are you up for the task of being considered one of the “the big guns” when it comes to squashing post-reforging CSS issues?
The Vanguard program is coming, full blog post explaining the details soon. There’s a Halloween caption contest that you should all be rushing to get funny on, and finally – the Reforging launch will be this Monday, October 28th!
Just In Time For Halloween
We know Halloween is right around the corner so this comic should scare up quite a few great captions, and since we’re oh-so thankful for d20Monkey we’re going to let it run through mid-November. So feel free to go wild with the captions on this one, get them in by November 15th at midnight for your chance to win some awesome schwag and free Ascendant time!
None, on with the show! This one’s a juicy one!
Today we’re joined by GM Tommy19 to talk to him about his campaign Age of Darkness, which is a hack of the popular Dragon Age RPG system. Age of Darkness fully utilizes custom stunts and a lot more tweaks for optimal awesomeness. Now, let’s meet the man behind the GM screen!