Tag Archives: jobs
Update: We’ve gotten quite a few responses, so I’m closing this down for now. After we’ve interviewed some candidates, if we are still looking for someone, I’ll re-open this.
We’ve grown to a size now where every day we get a lot of questions about some of the basics of the site, plus people having trouble logging in or figuring out how to reset their password. We want to provide the best possible customer service experience that we can, but we all have day jobs and other responsibilities that keep us busy, and we’re slowly getting buried.
We need someone to help us answer support tickets, review user feedback, and just generally help Obsidian Portal users who have questions and issues. Can you help us out?
Answer help requests using our support system
Keep an eye on Twitter, Facebook, and Kickstarter for people who are in need of help
Keep an eye on our community forum and give help there when necessary
Good writing skills
Helpful and courteous
Able to navigate a virtual helpdesk system (we use tenderapp.com)
Familiarity with social media
Previous customer service experience a plus
In-depth coding knowledge or Obsidian Portal experience is NOT required.
$10/hr, with an expected commitment of 5-10 hours per week.
Work from home, a coffee shop, or anywhere else you bring your laptop
Extremely flexible schedule! Fit this job in around your other work, whenever you have a spare moment or two
Hang out in a chat room all day with Jerry and Micah passing around links about RPGs and video games and other geeky stuff
How to Apply
Send a resume detailing your customer service background and experience to email@example.com
This is a remote contractor position. You are responsible for providing your own computer, software, equipment, and internet connection.
If you’re a designer who loves playing tabletop role playing games and would love to play a key role in improving Obsidian Portal, we’ve got an opportunity for you.
I’ll be the first to admit it: Obsidian Portal isn’t as pretty as it could be. Ryan and I are great programmers, but we’re a little lacking in the design department. Since the beginning we wanted to bring on a professional designer, but it’s always been on the back burner. Finally, we’re at a spot where everything is in place and a designer would be a perfect fit.
Who are we looking for?
We’re looking for a “hands dirty” designer. Someone who wants to get in and make the overall UI and User Experience better. Cleaning up the homepage, making the editing of pages and wikis friendlier, improving our landing page, adding useful popups, and so on. We need a gamer who uses Obsidian Portal extensively, has concrete, applicable ideas on how to make the existing features work better, and would be able to execute those ideas if given access to the code.
In addition, you must be someone willing to wear many hats. We’re a small team and that means often straying out of your comfort zone. For a designer, that means designing t-shirts, stickers, achievement badges, flyers, and just about anything graphical you can imagine.
- Be part of a small but dynamic team. You’ll be amazed at what we can get done in a very short period of time.
- Play with cutting-edge technologies – Ruby on Rails, jQuery, MongoDB, Redis, Chef, Amazon Web Services…you name it, we’ve tried it.
- Work from anywhere on a schedule that fits you.
- Interact with an awesome community. They’ll thank you profusely every time you make Obsidian Portal easier to use and look at.
- Best of all: Make Obsidian Portal look and behave like you know it should! How often have you said, “I could do this better…” Now you can!
- Great understanding of UI/UX
- Competent with Photoshop and Illustrator
- Not scared of interacting with server-side code. You won’t have to write it, but for testing you’ll need to be able to at least run a Ruby on Rails project on your local machine.
This is a paid, part-time contract position. The time investment required will be quite variable, but will probably come out to about 10 hours / week. Really, it comes down to how much time you want to give to making Obsidian Portal great.
Pay rate and compensation is negotiable. Tell us what you expect from this position.
How to Apply
Finally, tell me what parts of Obsidian Portal are in dire need of redesign, and how you would go about it. There are no right answers here. I have my own opinions, but I’d like to hear yours.
Dan, our beloved Content Director for the past year, is moving on and we need someone to step in and carry the torch. If you have a knack for writing and a passion for RPGs, you’re a great fit.