Update: We’ve gotten quite a few responses, so I’m closing this down for now. After we’ve interviewed some candidates, if we are still looking for someone, I’ll re-open this.
We’ve grown to a size now where every day we get a lot of questions about some of the basics of the site, plus people having trouble logging in or figuring out how to reset their password. We want to provide the best possible customer service experience that we can, but we all have day jobs and other responsibilities that keep us busy, and we’re slowly getting buried.
We need someone to help us answer support tickets, review user feedback, and just generally help Obsidian Portal users who have questions and issues. Can you help us out?
Responsibilities
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Answer help requests using our support system
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Keep an eye on Twitter, Facebook, and Kickstarter for people who are in need of help
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Keep an eye on our community forum and give help there when necessary
Qualifications
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Good writing skills
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Helpful and courteous
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Able to navigate a virtual helpdesk system (we use tenderapp.com)
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Familiarity with social media
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Previous customer service experience a plus
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In-depth coding knowledge or Obsidian Portal experience is NOT required.
Compensation
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$10/hr, with an expected commitment of 5-10 hours per week.
Perks
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Work from home, a coffee shop, or anywhere else you bring your laptop
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Extremely flexible schedule! Fit this job in around your other work, whenever you have a spare moment or two
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Hang out in a chat room all day with Jerry and Micah passing around links about RPGs and video games and other geeky stuff
How to Apply
Send a resume detailing your customer service background and experience to [email protected]
This is a remote contractor position. You are responsible for providing your own computer, software, equipment, and internet connection.
